Refund policy

Refund Policy

Thank you for shopping with Liora Beauty. We appreciate your trust in us and strive to provide high-quality beauty products.

Please read our Refund Policy carefully before making a purchase.

Returns

We only accept returns or exchanges if:

  • You received an incorrect item.
  • Your item arrived damaged during transit.
  • The item has a manufacturing defect.

To request a return, please contact us within 3 days of receiving your order. Your request should include:

  • Your order number
  • Clear photos or videos of the item
  • A brief description of the issue

Claims submitted after 3 days of delivery may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns, exchanges, or refunds for:

  • Opened or used beauty or personal care products
  • Products that have been opened, tested, or tampered with
  • Sale or clearance items
  • Gift cards

Refunds

Once your return request has been reviewed and approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos of:

  • The product
  • The packaging
  • The shipping label

We will review the issue and provide an appropriate resolution as quickly as possible.

Contact Us

If you have any questions regarding your order or this Refund Policy, please contact us:

Email: sansanstudio33@gmail.com